Last Updated: July 2026
SVEA ELECTRICAL SERVICES PTY LTD (“we,” “us,” or “our”), trading as svea electrical, operates the website https://www.sveaelectrical.com.au/. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, request a free quote, or engage our electrical services.
1. Personal Information We Collect
We only collect personal information that is reasonably necessary for us to provide our services to you. When you submit a request for a free quote or inquire about our services via our website, we may collect:
- Identity details (such as your full name)
- Contact details (such as your email address and phone number)
- Site details (such as your physical property or service address where the electrical work is requested)
- Any specific details or project descriptions you voluntarily provide in your quote request.
2. How We Use Your Information
We use the personal information we collect for purposes directly related to our business operations, including:
- Responding to your service inquiries and providing accurate, free quotes.
- Scheduling, arranging, and managing service bookings.
- Processing financial transactions, issuing invoices, and managing accounts.
- Sending you company updates, newsletters, and marketing materials regarding our services (you may opt out of marketing communications at any time).
3. Data Storage and Security
We take the security of your personal information seriously and store it securely within our managed business environments. We employ appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure.
4. Third-Party Sharing and Disclosure
We respect your privacy and do not sell, trade, or share your personal information with third parties for marketing or commercial purposes.
We will only disclose your personal information to third parties under the following limited circumstances:
- Government and Regulatory Authorities: When required to submit formal applications, certificates of compliance, or electrical safety notifications to government bodies or regulatory authorities on your behalf, where customer and property details are legally mandatory.
- Law Enforcement: If required to do so by law, court order, or in response to a valid legal request.
5. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you would like to access, update, or delete your information, please contact us using the details provided below.
6. Contact Us
If you have any questions about this Privacy Policy, our data handling practices, or if you wish to make a complaint regarding a potential breach of your privacy, please reach out to us:
- Company Name: SVEA ELECTRICAL SERVICES PTY LTD t/a svea electrical
- Email: info@sveaelectrical.com.au
- Phone: 0432 889 920
- Website: https://www.sveaelectrical.com.au